Refund Policy

At MediSync Pro, we strive to provide high-quality medical billing and credentialing services to all of our clients. Because our work involves specialized expertise, time, and resources dedicated to each client’s unique case, we have established the following refund policy:

Service Fees

All payments for billing and credentialing services are non-refundable once work has begun. This includes, but is not limited to, application submissions, payer enrollments, billing setup, and claim processing activities.

Subscription or Retainer Payments

If you are subscribed to an ongoing service plan or retainer, fees paid are non-refundable. You may cancel future services at any time in accordance with the terms of your service agreement, but no refunds will be issued for prior payments.

Billing Errors

In the rare event of a duplicate charge, incorrect billing amount, or other billing error, we will promptly review the situation and issue a refund or account credit where appropriate.

Service Dissatisfaction

If you are dissatisfied with our services, please contact us immediately so we can address your concerns. While fees already paid are non-refundable, we will work with you to resolve issues and ensure your satisfaction with our ongoing services.

Cancellations

Clients may cancel services at any time by providing written notice at least  30 days prior to next service. Cancellation will stop future charges, but no refunds will be provided for payments already made. Notice is considered received once MediSync Pro confirm receipt by email at support@medisyncpro.com. Please refer to our Terms and Conditions for more details